Terms of Service
Galerie Myrtille creates the designs for our products that are then produced and delivered by an international on-demand order fulfilment company. You are therefore protected by all the policies that accompany a company of this size and scope who replace or refund any product that does arrive to you in mint condition. At Galerie Myrtille we do everything possible to ensure that all transactions run smoothly and that you receive only top quality products.
In the event of any problems please contact us immediately at Galerie Myrtille via our contact page or email us at galeriemyrtille@gmail.com
DELIVERY
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● UK: 6–8 business days
● Europe: 6–8 business days
● USA: 4–5 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbours, get in touch with us using the Galerie Myrtille contact form with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
ORDERS
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful's production footage to see how we fulfil specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at Galerie Myrtille via our contact page or email us at galeriemyrtille@gmail.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at Galerie Myrtille via our contact page or email us at galeriemyrtille@gmail.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible!
RETURNS
Returns – further information is available here
What’s your return policy?
Since our on demand products are individually produced, we are unable to accept returns and exchanges, but if there’s something wrong with your order, please let us know straight away by contacting us at Galerie Myrtille via our contact page or email us at galeriemyrtille@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at Galerie Myrtille via our contact page or email us at galeriemyrtille@gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
I’m afraid that at the current time, we are unable to offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at Galerie Myrtille via our contact page or email us at galeriemyrtille@gmail.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
By placing an order with us you will be deemed to have read, understood and agreed to our Terms of Service. If you are not satisfied any aspect of these, please contact us at galeriemyrtille@gmail.com with your comments before placing an order with us.
Galerie Myrtille PRIVACY POLICY
This privacy policy ("policy") will help you understand how Galerie Myrtille ("us", "we",
"our") uses and protects the data you provide to us when you visit and use www.galeriemyrtille.com ("website ", "service").
We reserve the right to change this policy at any given time, of which you will be
promptly updated. If you want to make sure that you are up to date with the latest
changes, we advise you to frequently visit this page.
What User Data We Collect
When you visit the website, we may collect the following data:
• Your IP address.
• Your contact information and email address.
• Other information such as interests and preferences.
• Data profile regarding your online behavior on our website.
Why We Collect Your Data
We are collecting your data for several reasons:
• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find
interesting.
• To contact you to fill out surveys and participate in other types of market
research.
• To customize our website according to your online behavior and personal
preferences.
Safeguarding and Securing the Data
Galerie Myrtille is committed to securing your data and keeping it confidential.
Galerie Myrtille has done all in its power to prevent data theft, unauthorized access,
and disclosure by implementing the latest technologies and software, which help us
safeguard all the information we collect online.
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it
collects regarding your online behavior (analyze web traffic, web pages you visit and
spend the most time on).
After we use the data for statistical analysis, the data is completely removed from our
systems.
Please note that cookies don't allow us to gain control of your computer in any way.
They are strictly used to monitor which pages you find useful and which you do not so
that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet
browser. You can visit https://www.internetcookies.com, which contains comprehensive
information on how to do this on a wide variety of browsers and devices.
Links to Other Websites
Our website contains links that lead to other websites. If you click on these links
Galerie Myrtille is not held responsible for your data and privacy protection. Visiting
those websites is not governed by this privacy policy agreement. Make sure to read the
privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data.
You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box
which you can leave unchecked, if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via
email and we will be more than happy to change this for you.
Galerie Myrtille will not lease, sell or distribute your personal information to any third
parties, unless we have your permission. We might do so if the law forces us. Your
personal information will be used when we need to send you promotional materials if
you agree to this privacy policy.